How can I monitor my Apple Pay transactions?
Passbook will display a record of your most recent purchases, including the time and date of the last SDCCU card purchase you made with Apple Pay. For a complete view of all your SDCCU card transactions, log into Internet Branch online banking at sdccu.com or the SDCCU mobile banking app. You can also monitor your card activity by using our free MoneyTracker personal financial management tool.
What if I need to return something purchased with Apple Pay?
The process to return an item varies by merchant. You might need to present a receipt from the merchant to return the item. To complete a return, hold your Apple device over the contactless payment terminal and wait for the vibration of the device to confirm the refund has been successfully processed.
Will I still earn SDCCU Cash Rewards or Fly Miles Plus™ points when I use Apple Pay?
Yes. If you currently earn rewards/points on your SDCCU Visa card, you’ll continue to earn them when the enrolled card is used to make purchases through Apple Pay.
How do I remove a card from Apple Pay?
To remove a card from Apple Pay, select the card in Passbook and tap the ⓘ icon to view the back of the card. Scroll to the bottom and tap Remove Card. After removing a card, you can re-enroll this card with Apple Pay at any time.
What should I do when I receive a new card?
When your SDCCU card expires, your new card information will automatically be updated within Apple Pay.
If your SDCCU card was lost, stolen or closed due to fraudulent activity, your replacement card will need to be enrolled with Apple Pay.
Where can I find more information about Apple Pay?
To learn more about Apple Pay, please visit the Apple Pay website.
How secure is Apple Pay?
Apple Pay has enhanced security features that are designed to make payments more secure, including the use of transaction-specific dynamic security codes to process your payments. To learn more about Apple Pay security features, please visit the Apple Pay website.
Are my purchases protected under zero fraud liability?
Yes, whether you use a digital card number or a physical SDCCU Visa card, you are protected with Visa's Zero Liability against fraudulent transactions.*
What if my SDCCU card is lost or stolen?
If your SDCCU card has been lost or stolen, please block your card immediately through Internet Branch Self Service or by calling (877) 732-2848. Learn more about SDCCU's card fraud protection, monitoring your transactions through MoneyTracker and setting up text fraud alerts.
Additionally, you can remove the lost or stolen SDCCU Visa card from your Apple Pay mobile wallet. Select the card within Apple Pay, scroll down and select “Remove Card.” The card will now be removed from Apple Pay.
What if my Apple device is lost or stolen?
Please notify your mobile carrier in addition to reporting your Apple device lost or stolen with SDCCU. If you locate your device, you will need to re-enroll your card with Apple Pay before making any Apple Pay purchases.
If you have the Find My iPhone app installed on your device, you can use it to remotely lock and even erase the personal data on your device. Please refer to the Apple website for more information about Find My iPhone.