How to Protect Your Debit and Credit Card While Traveling
Help protect your debit and credit cards from fraud by telling us your travel plans ahead of time. Please let us know your specific destination(s) and dates of travel so we can monitor your account more effectively. Contact us at (877) 732-2848, or via a secure Internet Branch message, at least 48 hours prior to your departure. Don't forget to provide us with a contact phone number for you while traveling whenever possible.
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Verify that your debit or credit card doesn't expire during your travel dates.
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It is suggested that you carry multiple forms of payment such as one credit card and one debit card. For your convenience, we offer the SDCCU Cash Card prepaid reloadable debit card, Visa® gift cards and Travelers Checks.
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Carry and pack your forms of payment separately. For example, a credit card in a suitcase and a debit card in a wallet or purse.
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Verify that you know your PIN for your card(s).
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Keep SDCCU's phone number (877) 732-2848 with you in case you need to report your card lost/stolen or to verify activity with our Fraud Detection. You can report your card lost/stolen 24/7 through Internet Branch Self Service or through TalkTone Teller®.
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Visit the U.S. Department of State’s Tips While Traveling Abroad.
You can visit your local branch to purchase a prepaid reloadable debit card, Visa® gift card and/or Travelers Checks. If your current card will be expiring during travel and/or you need to select your own unique PIN for your card(s), please visit any SDCCU branch location for assistance.
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Card Fraud Detection
If we discover a transaction(s) that appears to be suspicious, we may contact you and ask that you verify the transaction(s) before they are processed. You will be called from one of the numbers noted below. Please make sure we always have your current contact information on file. To protect yourself, please only discuss your information over the phone during a call received from one of the numbers below. If you have any questions, contact our main number at (877) 732-2848 first.
Signature (swiped) Transactions - Identified as "Card Services"
Within U.S.: (866) 518-0213
Outside U.S.: 011-515-457-2095
Outside U.S. Operator Assisted: 01-515-457-2095
ATM (PIN) Transactions - Identified as "Card Member Security"
Within U.S.: (888) 241-2440
Outside U.S.: (909) 941-1034
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