Expecting a Golden State Stimulus II payment? Log into online banking to setup an account alert when a direct deposit hits your account. Visit ftb.ca.gov for eligibility criteria and payment status. SDCCU representatives cannot validate eligibility of payments. 

On Saturday, September 18 from 12 to 6 a.m. the following services will be unavailable: eStatements, eNotices and eTaxForms. Thank you for your patience as we work to improve your online services.
Expecting a Golden State Stimulus II payment? Log into online banking to setup an account alert when a direct deposit hits your account. Visit ftb.ca.gov for eligibility criteria and payment status. SDCCU representatives cannot validate eligibility of payments. 

On Sat., Sept. 18 from 12 - 6 a.m. the following will be unavailable: eStatements, eNotices & eTaxForms. Thank you for your patience as we work to improve your online services.
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Contact SDCCU

SDCCU financial representatives are available to help

SDCCU financial representatives are available to help by phone and email.

Information Center Hours:
      Monday - Thursday: 8 a.m. to 5 p.m.
      Friday: 8 a.m. to 6 p.m.
     Saturday: 9 a.m. to 4 p.m.

View local branch hours.

 

Compliments & Complaints

We welcome your feedback as we strive to provide you with exceptional service. Please send your compliment or complaint to:
PO Box 261209
Attn: Compliments & Complaints
San Diego, CA 92196-1209
 

Email

Please DO NOT send your personal or account information via standard email. For account specific inquiries, log into Internet Branch online banking and click Send Us A Secure Message under Self Service.


Secure Email
Did you receive a Secure Email notification from SDCCU? We are using an email encryption tool to enhance security and protect information. Email encryption is the best way to secure confidential emails. Opening an encrypted email is easy and you don’t need any special tools to do it. Learn more about unlocking a secure email. 


Loan Payments

Read more about your loan payment options.


Phone

(877) 732-2848
From outside the U.S.: (858) 453-2112

You may also receive text messages from the following short codes:
  • 21556 (Fraud Text Alerts)
  • 73228 (Text Banking)
  • 473228 (Other Messaging)
Save these numbers in your phone so if we contact you, you know it's from us.
 

Fax

Consumer Loans
Auto insurance and after-market products: (858) 597-2593
Auto payoffs and general servicing: (858) 249-7985
Auto registration and titling: (858) 597-2578
 
Real Estate Loans
Payoffs and general servicing: efax (858) 597-2584 
 

Mail

For deposits, loan payments or payoffs, remit to:
San Diego County Credit Union
Attn: Deposits, Payments or Payoffs
P.O. Box 269040
San Diego, CA 92196-9040

For payments or payoffs delivered by FedEx/UPS, remit to:
San Diego County Credit Union
Attn: Payments or Payoffs
6545 Sequence Drive
San Diego, CA 92121
 

Block a Lost or Stolen Credit/Debit Card

You can block a lost or stolen credit or debit card 24/7 through Internet Branch Self Service or through Touch Tone Teller at (877) 732-2848.
 

Report Phishing

Please forward any suspicious/fraudulent emails to abuse@sdccu.com. Please use the email request link above for all other non-account related inquiries. 
 

Card Fraud

Our fraud prevention partner may contact you if we detect suspicious activity on your account. Save these numbers in your phone so if we contact you, you know it's from us.
  • 21556 (Fraud Text Alerts)
  • (866) 518-0213 (SDCCU fraud detection partner)
You may be contacted if we detect suspicious activity on your account. Learn more about the card fraud contact information.