Travel Tips from SDCCU
If you’re planning on traveling soon, make sure to take the proper steps to ensure that you maintain easy access to your online accounts. Most financial institutions have regulations in place to ensure that your account hasn’t been compromised by possible fraud. If they are unaware that you are traveling and notice transactions from a different state or country, your account could be placed on a temporary hold to protect you from fraud. Ensuring that you take the proper precautions before traveling will allow you to maintain access to your funds. Here are some simple tips to follow before you go:
1. Set a Travel Alert
You can easily set a Travel Alert within Internet Branch online banking or you can call us at (877) 732-2848.
To set the Travel Alert within Internet Branch online banking, visit the Self Service tab, then under Card Services click on Travel Notifications. From there, enter your dates of travel, the destinations you’ll be visiting, your contact information and your SDCCU credit and/or debit card numbers. Make sure to specify whether you will be traveling internationally or domestically.
Don't forget to set travel alerts at all of your financial institutions. If you’re unsure how to do this, please call the institution and ask for assistance.
2. Set Up Account Alerts
Account alerts are a great option to stay up-to-date on your account details while traveling. SDCCU offers customizable text and email alerts on your accounts that can notify you of any suspicious card activity.
To set up Account Alerts within Internet Branch online banking, navigate to the Self Service tab, then under Personal Information, click Alert Preferences.
3. Contact Your Cellular Service Provider
For SDCCU members traveling internationally, remember to contact your cellular service provider to inquire about international access. International access will ensure that you will be able to obtain the one-time passcodes that are sent to you to gain access to your SDCCU account.