Prepaid Reloadable Debit Card

FAQS

Frequently Asked Questions

• Are there any special types of transactions I should know about before I shop with my SDCCU Cash Card?

  Gas Stations - Paying at the pump may cause a minimum hold until the transaction clears; consider paying inside with the attendant for the exact amount and signing the receipt instead.
  Restaurants - Restaurants may authorize your card for the amount of the dining bill to verify you have enough money in your account. Make sure you have enough funds on the card to cover any additional tips or gratuities.
  Hotels - Hotels may put a hold on the amount of your estimated bill, making that amount unavailable for other purchases. When you check out, that hold may take a few days to be removed.
  Auto Rentals - You may use your card for final payment for a rental car bill; however, a credit card may be necessary to reserve a rental car.
  Returning Purchases - Store return policies may vary. You may receive a credit to your card, a cash refund or even a store credit, depending on the particular store. A credit to your account may take up to one week to process before it is available for use.

• How can I access cash?

  Use your PIN number to withdraw funds from any ATM where Visa debit cards are accepted. To withdraw funds from a financial institution, present the card to the teller and ask for a cash advance or withdrawal. In some instances, retailers will allow you to obtain cash back after making a purchase when you enter your PIN and select “debit” on the point of sale terminal. Please refer to the SDCCU Cash Card Fee Schedule for fees. To locate an ATM near you, visit sdccu.com or usa.visa.com.

• How can I find out what my remaining balance is?

  You can obtain your account balance anytime at sdccu.com/prepaid or by calling customer service at (855) 559-2663 or (954) 377-4496 outside the U.S. Some ATMs may offer the capability of providing your account balance as well. Please refer to the SDCCU Cash Card Fee Schedule for fees.

• How do I add money to my SDCCU Cash Card?

  You can add money to your card at any SDCCU branch, through the direct deposit of your wages or online.

• How do I find out what the PIN number is for my SDCCU Cash Card?

  By calling (855) 559-2663 or (954) 377-4496 outside the U.S., you will be provided the assigned PIN and then prompted to select a new PIN, if desired. Please refer to the SDCCU Cash Card Fee Schedule for fees.

• How does my SDCCU Cash Card work?

  Your SDCCU Cash Card is a Visa prepaid card. Money available for spending is determined by the amount of money you load on the card. The SDCCU Cash Card carries the Visa logo, so you can use it almost anywhere Visa debit cards are accepted - in stores, online or over the phone. Each time you use your card, the purchase amount is automatically deducted from your card balance. When your balance gets low, you can add more money onto the card.

• What do I do if my SDCCU Cash Card is lost or stolen?

  If your card is lost or stolen, please call our customer service line immediately at (855) 559-2663 or (954) 377-4496 outside the U.S. to report the incident. A replacement card will be sent to you and the remaining balance on your lost or stolen card will be transferred to the new card. Please refer to the SDCCU Cash Card Fee Schedule for fees.

• Where can I use my SDCCU Cash Card?

  • At almost any merchant that accepts Visa debit cards
  • Online for purchases and bill payments
  • At financial institutions that accept Visa debit cards to make cash withdrawals
  • At any ATM that accepts Visa debit cards

• Why do I need to activate my SDCCU Cash Card?

  Activation is a security measure to prevent your card from being stolen out of the mail. Activation will require you to validate information to ensure that you have received your SDCCU Cash Card. The card must be activated before you are able to use it. Your SDCCU Cash Card can be activated by calling (855) 559-2663 or (954) 377-4496 outside the U.S. or at sdccu.com/prepaid.