Resources to Help Guard Against Fraud

Resources to Help Guard Against Fraud & Scams

If you suspect you are a victim of a scam, contact the Federal Trade Commision by calling (877) FTC-HELP ((877)382-4357) or visit their website at ftc.gov/complaint.

If someone contacts you claiming to be associated with SDCCU, hang up and contact us via secure messaging in Internet Branch online banking or by phone to ensure you are talking with a SDCCU representative. We will never ask you for your username or password.

Our fraud prevention partner may contact you if we detect suspicious activity on your account. Save these numbers in your phone so if we contact you, you know it's from us.

21556 (Fraud Text Alerts)
(866) 518-0213 (SDCCU fraud detection partner)

Basic tips to protect yourself and your personal information:

Never give your username/password or login security code to anyone.
If someone contacts you claiming to be associated with any organization and is asking for information, hang up and call the number on their website to ensure you are speaking to a representative from that organization. Do not call a number the caller gives you to "verify" they are with the organization.
Do not open suspicious links, texts, pop up windows or attachments in emails.
Stop and talk with someone you trust. If you're unsure, tell a friend or family member about what happened. They could help you realize if it is a scam.

For more information about protecting yourself, click here.

Common & Recent Scams

Tech Support Scams

Currently, scammers are pretending to be technical support for well known tech giants, or a representative from an internet service provider. They do this to gain access to your personal computer to install malware, or tell you to install bogus software to get your payment information. Generally, they try to gain access through pop ups on your computer.

Here's what to do:

Don't click. Don't click on any pop up links or enter personal information. You don't want to give a scammer access to your computer or financial information.
Report it. If you spot a scam, even if you fall victim to a scam, report it to the FTC. Call 1-877-FTC-HELP or online at ftc.gov/complaint.
Tell your friends and family. Help your loved ones protect themselves by sharing this information, it’s the best way for all of us to stay safe online.

For more information about this type of scam, visit consumer.ftc.gov/features/pass-it-on/imposter-scams/tech-support-scams

COVID-19 Scams

The uncertainty and evolving nature of the information relating to the Coronavirus Pandemic has given rise to a variety of scams.

COVID-19 Vaccine Scam

The Federal Bureau of Investigation (FBI), Department of Health and Human Services Office of Inspector General (HHS-OIG), and Centers for Medicare & Medicaid Services (CMS) are warning the public about several emerging fraud schemes related to COVID-19 vaccines. Learn more here.

To guard against these scams:

Consult your state’s health department website for up-to-date information about authorized vaccine distribution channels and only obtaining a vaccine through such channels.
Check the FDA’s website (fda.gov) for current information about vaccine emergency use authorizations.
Consult your primary care physician before undergoing any vaccination.
Don’t share your personal or health information with anyone other than known and trusted medical professionals.
Check your medical bills and insurance explanation of benefits (EOBs) for any suspicious claims and promptly reporting any errors to your health insurance provider.
Follow guidance and recommendations from the U.S. Centers for Disease Control and Prevention (CDC) and other trusted medical professionals.

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