Mortgage Loan Servicing Transfer

FAQS

Frequently Asked Questions

• Why is San Diego County Credit Union transferring servicing to MFM for the servicing of my mortgage loan?

  San Diego County Credit Union is transferring mortgage servicing to MFM to offer additional benefits and services. Once the transition occurs, you will have new features and options for making payments and accessing information pertaining to your mortgage account.

• Who is Member First Mortgage (MFM)?

  Member First Mortgage is a Credit Union Service Organization (CUSO) wholly owned by 11 leading credit unions. MFM has a strong reputation as a leading mortgage servicer, assisting credit unions and their members with their mortgage needs. MFM offers the outstanding service you deserve and such things as:

  • Automatic Payment Withdrawal (ACH)
  • Free 24 Hour Online Payments
  • Free 24 Hour Online Access to view your loan information
  • Monthly Statements

• How can I contact MFM to get information concerning the servicing of my mortgage account?

  Find answers to general service questions such as payment information, tax payments, insurance payments, ACH, etc. by contacting (866) 636-1052, email servicing@memberfirstmortgage.com or send any correspondence to the following address:
  
  Member First Mortgage, LLC
  616 44th St SE
  Grand Rapids, MI 49548
  
  Please note: The correspondence address is different than the payment mailing address.

• Will any of the terms of my mortgage change?

  No, the mortgage will continue to be serviced under the original and/or current terms.

• Do I need to change the Mortgagee Clause on my Homeowner Insurance Policy?

  Yes. Please contact your agent to provide a copy of the policy effective August 1, 2024, as well as confirm the Mortgagee Clause listed on your policy reads:
  
  MEMBER FIRST MORTGAGE, LLC ISAOA/ATIMA
  PO BOX 3216
  CARMEL, IN 46082
  
  You may send a copy of the policy to the attention of the Escrow Department at escrow@memberfirstmortgage.com, by fax at (616) 588-9760 or mail to the above address promptly.

• My payment is currently deducted from my account automatically. What do I need to do to continue automatic payments?

  MFM offers the ability to have your monthly payments taken directly from your account via ACH. If you wish to sign up for this service, you will need to fill out the ACH form. Upon conversion, all prior deductions set up with DMI Autopay will be stopped. If you wish to continue automatic payment deductions, you can complete the ACH form online starting August 5, 2024 at www.memberfirstmortgage.com or fill out the form mailed to you. The form must be returned to MFM at the following address:
  
  Member First Mortgage
  Attn: Loan Servicing
  616 44th Street SE
  Grand Rapids, MI 49548
  
  Please note: MFM does not offer bi-weekly or bi-monthly payment services.

• Can I make my payment online?

  To enroll, visit the MFM website at www.memberfirstmortgage.com. Select “My Account”, click “Register” and fill out the information on the screen that appears. Once you have Completed the sign up process, MFM will notify you of enrollment by email and you can then begin using this service. To make a payment: Select “My Account”, login and follow the instructions to make your payment after August 5, 2024.

• Can I make my payment over the phone?

  Yes. Starting August 1, 2024, please call (866) 636-1052. A payment can be processed over the phone by speaking with the MFM Member Service team or by using the Automatic Phone Payment System. When you call MFM, have the following information available: Loan Number, ABA/Routing Number, Checking or Savings Account Number, Debit Card and amount of your payment (fees may apply). Fees will be waived on phone payments made from August 1, 2024 to August 5, 2024.

• Where should I begin mailing my payments?

  Effective with your August 1, 2024 payment, the new payment mailing address is:
  
  Member First Mortgage, LLC
  Dept. #771502
  Detroit, MI 48277‐1502

• My payment is currently made through Bill Payer Plus® or another Bill Pay service. What do I need to do?

  You will need to update your Bill Pay Service with your new MFM loan number and the new MFM payment mailing address so your payment is credited appropriately, and without delay. The new payment mailing address is:
  
  Member First Mortgage, LLC
  Dept. #771502
  Detroit, MI 48277-1502
  
  Payments made through DMI's Autopay service will be terminated following the transfer. These payments will need to by switched to MFM's automatic monthly payment service.