Contact SDCCU

SDCCU financial representatives are available to help by phone and email. 

Call Center Hours:
Monday - Thursday: 8 a.m. to 5 p.m.
Friday: 8 a.m. to 6 p.m.
Saturday: 9 a.m. to 4 p.m.

View local branch hours.

Card Fraud

Our fraud prevention partner may contact you if we detect suspicious activity on your account. Save these numbers in your phone so if we contact you, you know it's from us.

• 21556 (Fraud Text Alerts)
• (866) 518-0213 (SDCCU fraud detection partner)

You may be contacted if we detect suspicious activity on your account. Learn more about the card fraud contact information.

Compliments & Complaints

We welcome your feedback as we strive to provide you with exceptional service. Please send your compliment or complaint to:

San Diego County Credit Union
Attn: Compliments & Complaints
PO Box 261209
San Diego, CA 92196-1209

Email

Please DO NOT send your personal or account information via standard email. For account specific inquiries, log into Internet Branch online banking and click Send Us A Secure Message under Self Service.

Update to SDCCU "From" Email Address
Effective August 19, 2024, the "from" email address SDCCU uses will change from offers@sdccu.com to communications@info.sdccu.com and from accounts@sdccu.com to accounts@info.sdccu.com. The changes to the email addresses we send from are necessary to increase deliverability and security. We encourage you to add both communications@info.sdccu.com and accounts@info.sdccu.com to your address book, contacts and safe sender list to ensure email delivery.

Secure Email
Did you receive a Secure Email notification from SDCCU? We are using an email encryption tool to enhance security and protect information. Email encryption is the best way to secure confidential emails. Opening an encrypted email is easy and you don’t need any special tools to do it. First-time users can unlock a secure email by following the directions within the email. Be sure to remember the password that you create, as this password will be needed to unlock future SDCCU secure messages.

Loan Payments

Read more about your loan payment options.

Loan Relief

CalAssist Mortgage Fund: An initiative providing financial assistance to displaced families whose homes were destroyed or left uninhabitable by recent California disasters. Learn more about this program here.

Natural Disaster Payment Relief: SDCCU members with a SDCCU-financed home damaged by a natural disaster may be eligible for a payment deferral on their home loan. Read more about this relief here.

Phone

(877) 732-2848
From outside the U.S.: (858) 453-2112

You may also receive text messages from the following short codes:

• 21556 (Fraud Text Alerts)
• 73228 (Text Banking)
• 473228 (Other Messaging)

Save these numbers in your phone so if we contact you, you know it's from us.

Fax

Consumer Loans
Auto insurance and after-market products: (858) 597-2593
Auto payoffs and general servicing: (858) 249-7985
Auto registration and titling: (858) 597-2578

Real Estate Loans
Payoffs and general servicing: efax (858) 597-2584

Mail

For deposits, loan payments or payoffs, remit to:
San Diego County Credit Union
Attn: Deposits, Payments or Payoffs
P.O. Box 269040
San Diego, CA 92196-9040

For payments or payoffs delivered by FedEx/UPS, remit to:
San Diego County Credit Union
Attn: Payments or Payoffs
6545 Sequence Drive
San Diego, CA 92121

Block a Lost or Stolen Credit/Debit Card

You can block a lost or stolen credit/debit card 24/7 through the Self Service Portal within Internet Branch online banking or by calling (877) 732-2848. 

Report a Lost or Stolen ID

If your personal ID has been lost or stolen, contact SDCCU immediately by calling (877) 732-2848. This information will be noted on your account to help keep your account safe from fraud.

Report Phishing

Please forward any suspicious/fraudulent emails to abuse@sdccu.com.