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Samsung Troubleshooting

 
Certain Samsung Galaxy users have reported that the SDCCU App Crashes or puts the user back onto the login screen after entering their login credentials.

It has been identified that this issue might occur if the phone has the following configurations:
  • Device Model: Samsung Galaxy
  • Android Version: 10
  • Chrome Browser Version: 77.0.3865.92
  • Android System WebView: 77.0.3865.92

Solutions

Updating the Chrome Browser and Android System WebView to the latest version (off of 77.0 version) resolves the issue.
  1. Check Current Versions of Android, Chrome and WebView. (Issue usually occurs on 77.0.x)
  2. Clear Cache and Clear Data
  3. Update Android, Chrome and WebView as required
  4. Verify updated versions (Should be higher than 77.0.x)
Kill the App, Relaunch and Login

View our step-by-step guide for more information.