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Frequently Asked Questions (FAQs)

You’ve got questions. We’ve got answers. Check below for answers to many frequently asked questions. We’ve even included videos to make sure our answers are as easy to understand as our Free Checking with eStatements account. 

Online Banking

  • How do I reset my online banking password?

View the video or read the steps below. Either way, you’ll be back in online banking in no time! If you forgot your username, click Forgot Username at the top right of sdccu.com and follow the prompts.


1. Visit sdccu.com and click the Forgot Password? link which is right under the Log In button at the top right hand corner.
Forgot Password Visual
2. You will be taken to the Password Reset page. Here you will enter TWO items:

1. Your online banking Username that you normally log in with
     If you log in with Username123 enter that, if you log in with your account number 1234567, enter that.
2. The primary account holder’s date of birth
Once you have successfully input in that information click Next.
Password Reset Screen

3. Next, you will then be taken to the security questions page. Answer your security questions that you created when setting up your online banking then click Next.
Password Reset Questions
4. Create a new secure password and click Submit.
5. You have successfully changed your password and can now log in!

 

  • Where can I find my full account number?

Your account number is masked on your statements and within online banking for your security. You can unmask your account number within online banking quickly and easily. Log into online banking, go to Self Service and select Manage Account Nickname or Masking under Preferences. Then, select Do Not Mask, click Update Preferences and go back to the Accounts screen to see the full account number. You may want to re-mask your account number after you view it.

  • How do I change my personal contact information (e.g. address, phone, email address)?

Log into online banking Self Service and look for the Personal Information section. You will be able to update your primary address, mailing address, email address, home, work or mobile phone number. If you do not use online banking, visit one of our convenient branch locations.

  • Where can I see my pending transactions?

To view your pending transactions, navigate to the specific account screen (Accounts, select desired account). Click the View Pending Transactions button right above the transaction listing. Transactions that have reached us but not cleared will display here. Each transaction will move to the account screen once it clears.
Pending Transactions Visual

  • How do I view my online account notices? (e.g. eStatements, eNotices,  eTax Forms, eReceipts)

Accessing your account statements and notices online is an easy way to manage your finances. You need Adobe Acrobat Reader to view your documents. For all of these, start by logging into Internet Branch online banking.
eStatements Screen


  • eStatements: Click on the Accounts navigation, then click eStatements within the gray sub-navigation bar. Select which eStatement you would like to view and click View Statements.
  • eNotices & eTax Forms: Click on the Accounts navigation, then click eNotices or eTax Forms within the gray sub-navigation bar. If you don’t see any eNotices or eTax Forms, check the Show Archived box to see older documents. If a new window does not open, you may need to turn off your pop-up blocker and click eNotices again.
    • To allow pop-ups:
    • Note: your browser may behave different based on your version and settings.
    • Internet Explorer: Go to Tools > Internet Options > Privacy
    • Google Chrome: Click the pop-up blocked icon, circled below, and select to allow pop-ups from internetbranch.sdccu.com.
    • Pop Up Blocker Chrome
  • eReceipts: Click on the Accounts navigation, then click eReceipts within the gray sub-navigation bar. Select the date range you are interested in and click Display.

 

Bill Payer Plus™ Online Bill Pay

  • How do I schedule payments with Bill Payer Plus?

After you have a payee added, schedule your payments from the main Payment Center screen. Just type in the amount then click in the Deliver By box to open the payment calendar.

  • White dates: Not available
  • Yellow dates: this payee has rush delivery available for a fee. Refer to the Consumer Services Fee Schedule for any associated fee
  • Gray dates: Available for delivery, no fee.
Payment Calendar Tool

 

  • How do I receive and send money through Popmoney®?

To use Popmoney, click on the Bill Payer Plus navigation, then click Popmoney within the gray sub-navigation bar. First, you’ll need to add a contact so click Add a New Contact. Enter their full name, and email or mobile phone number; the recipient will be contacted and prompted for their bank account information. The money will be directly deposited into their bank account. Or, if you have it, you can enter their bank account and routing number or SDCCU debit card number. Then you just enter in the amount to pay, subject to limits, send date and which of your SDCCU accounts to pay from.

  • Why do I see a hold in Popmoney?

A Popmoney hold indicates that you need to contact us to verify the transaction. Please call us at (877) 732-2848, option 6 on the first menu, and option 2 on the second menu.

Other

  • What do I do if I suspect fraud on my account?

If your card is lost, stolen or if you notice fraudulent activity on your account, you can block your card 24/7. Log into Internet Branch online banking, click Self Service and then Block a Lost/Stolen Card. If there is fraud on your account, you will need to contact SDCCU to file a dispute. Otherwise, you will automatically receive a new card in the mail within 7 to 10 business days.
If we detect a transaction(s) that appears to be suspicious, we may contact you and ask that you verify the transaction(s) before they are processed. Learn more about card fraud protection.

  • How do I book an appointment?

We would love to meet with you! Just visit our branch locations page, click the Make an Appointment button and select your local branch. Select what service you are coming in for and available times will display. Enter in your name and contact information and click Schedule It.
Appointment Calendar

Why People Love Us

SDCCU Reviews

"I have been a SDCCU member for many years and am still finding out about all of the great things that they do! My questions are answered promptly and in a way that helps me make better financial decisions." Marcus P., San DiegoMember since 2005

San Diego County Credit Union® was founded on the principle that people come first and profits second. This forward-thinking approach in the banking industry has propelled SDCCU® to become San Diego’s BEST Credit Union and largest locally-owned financial institution. SDCCU provides breakthrough banking products that meet the demands of today’s lifestyle and delivers banking services that save customers money. SDCCU serves customers nationwide with 30,000 surcharge-FREE CO-OP ATMs and 43 branch locations in San Diego, Riverside and Orange counties. Open an account today.

If you are using a screen reader to access this website and
having difficulties, please contact us at (877) 732-2848.

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