SDCCU Responds to the Coronavirus Pandemic

SDCCU is committed to improving the financial well-being of our members, which means navigating the COVID-19 landscape through the lens of our founding principle of putting people first and profits second.

As with most retail businesses, the credit union’s ability to hire front-line staff for our branches remains impacted by the pandemic as many community members remain fearful or unwilling to accept positions where face-to-face contact is required. We understand this may result in longer wait times during peak hours, and appreciate our members’ understanding and patience. Like other retail businesses, we continue to aggressively recruit to fill open positions to better serve our members during these challenging times.
 
We also appreciate and sincerely thank the many members who supported the in-branch safety and health-related measures that were needed to comply with various government guidelines and help preserve the safety and well-being of members. Credit union management is continuing to follow and comply with the guidelines of the various government entities under which we operate to help ensure the safety and well-being of members and staff alike. While this could be ever-changing with the rise and fall of COVID-19 cases, current guidelines for members visiting SDCCU branch locations are as follows:

• As of June 15, 2021, members who are fully vaccinated are no longer required to wear a mask to enter a retail branch facility or socially distance from each other to be provided service. 
• Members who are not fully vaccinated are expected to continue to properly wear a facial covering. 
• Those who have been diagnosed with COVID-19, are experiencing COVID-19 symptoms, have been in direct contact with someone confirmed as COVID-19 positive, are a person under investigation (PUI) for suspicion of COVID-19, or are awaiting COVID-19 test results due to experiencing health-related symptoms, are expected to ensure they do not visit a branch during such period of time.

Employees and business partners in our workplace are also required to follow and comply with government guidelines with regard to social distancing and proper facial coverings. Select sanitation measures, as well as the plexiglass barriers, remain in place at this time for everyone’s benefit. As applicable governmental requirements change relative to our employees and business partners, we will modify our operations accordingly and you may observe such changes if you visit one of our branch locations.
 
In closing, we truly value the well-being and safety of our staff as well as our members, and appreciate your anticipated full cooperation.

Sincerely,

Teresa Campbell
President and CEO

Accessibility

Most SDCCU locations remain open. We highly encourage members to use Internet Branch online banking for their day-to-day banking needs, as most financial services and transactions can be managed through your computer or mobile device. If you absolutely need to visit a branch, review open locations and hours of service at sdccu.com/locations.

The Following Branch Locations are Temporarily Closed:

Hillcrest - 502 University Avenue 500, San Diego, CA 92103
Scripps Ranch - 9974 Scripps Ranch Boulevard, San Diego, CA 92131
 

 

 

Online Banking
 
Everyone is encouraged to access their account 24/7 using SDCCU Online Banking and SDCCU Mobile Banking to check balances, pay bills, deposit checks, transfer funds and more.

ATMs
 
All of our San Diego County Credit Union branch locations are equipped with ATMs that accept cash and check deposits. You can also make surcharge-FREE withdrawals at over 30,000 CO-OP ATMs nationwide, including 5,500 participating 7-Eleven^® locations. View our SDCCU ATM locator here.

Branch Safety

Credit union management is continuing to follow and comply with the guidelines of the various government entities under which we operate to help ensure the safety and well-being of members and staff alike. While this could be ever-changing with the rise and fall of COVID-19 cases, current guidelines for members visiting SDCCU branch locations are as follows:

•  As of June 15, 2021, members who are fully vaccinated are no longer required to wear a mask to enter a retail branch facility or socially distance from each other to be provided service.
• Members who are not fully vaccinated are expected to continue to properly wear a facial covering. 
• Those who have been diagnosed with COVID-19, are experiencing COVID-19 symptoms, have been in direct contact with someone confirmed as COVID-19 positive, are a person under investigation (PUI) for suspicion of COVID-19, or are awaiting COVID-19 test results due to experiencing health-related symptoms, are expected to ensure they do not visit a branch during such period of time.

• Consumer loan 30 day deferment request (auto, personal loans)¹
• Residential real estate loan 30 day deferment request (1st mortgage, equity loan or HELOC)¹
  • For Real Estate loans serviced by Midwest Loan Services please forward request and documentation to lossmit@midwestloanservices.com
• Business loan 30 day deferment request (auto only)
• Business & Commercial Real Estate loans can contact Marc Mathews, SDCCU Business Loan Officer, at (877) 732-2848, ext. 4616, or email at mmathews@sdccu.com

Additional COVID-19 Relief

• SDCCU offers free financial counseling services through our partnership with Balance. For more information, visit the Balance Financial Fitness page.
• ​2-1-1 assists the community by offering emergency rental and utility assistance programs, food assistance and more. In some counties it is run in partnership with the United Way.
  • San Diego and Imperial Counties, 211sandiego.org.
  • Orange County, 211oc.org 
  • Los Angeles County, 211la.org
  • Riverside and San Bernardino Counties, inlandsocaluw.org
  • Ventura County, 211ventura.org
  • Santa Barbara County, 211santabarbaracounty.org
  • San Luis Obispo County, unitedwayslo.org
• ​California’s eviction moratorium is set to expire on September 30^th, but there is still assistance available to those who need it. The state of California has designed a new program to assist families and individuals who have been financially impacted by the COVID-19 pandemic. If you are in need of rent or utility assistance, we encourage you to apply for the CA COVID-19 Rent Relief program. Both renters and landlords may be eligible.

Apply or learn more about the CA COVID-19 Relief Program.

We are currently experiencing extremely high call volume due to the pandemic. Skip the wait by using our self service options!

• Loan help - see the Financial Relief tab above for details
• Depositing checks - use SDCCU Mobile Deposit to make deposits from home. Our 30,000 surcharge-FREE ATMs are also available.
• Alerts - Set up account alerts in online banking. Just look for the Alerts option in the Quick Actions menu, or if you’re in mobile banking, select “Self Service” and click on “Alert Preferences”.
• Dispute a charge - Navigate to the transaction charge/debit in online banking, click on the transaction and then click the Dispute button.  Answer a few questions about the transaction and then click Submit. No need to call us as your dispute will automatically be processed.