SDCCU Responds to the Coronavirus Pandemic

SDCCU is committed to improving the financial well-being of our members, which means navigating the COVID-19 landscape through the lens of our founding principle of putting people first and profits second.
 
Since the start of the pandemic, SDCCU deferred thousands of loans for members facing hardship totaling more than $1 billion dollars in balances. This financial relief from your credit union is part of what sets SDCCU apart from traditional banks. As a not-for-profit cooperative, our interests do not serve an elite group of outside shareholders; instead, we give back to our members by way of low loan rates, ongoing support for the communities we serve and the ability to help our members during challenging economic times.
 
A special thanks goes out to those members who have supported, encouraged and thanked management and staff for our proactive health and safety efforts. As an essential service provider, management continues to monitor official guidelines to ensure continual education is delivered and health protocols are followed at all of our locations. From the very beginning of this pandemic, our priority has always been to maintain uninterrupted services for members and to ensure your health and safety, and that of our team members, while in our facilities. 
 
With vaccines now widely available, new COVID-19 cases continuing to drop and less restrictive tiers for counties in Southern California, the community is returning to some pre-pandemic activities. To better serve our members, beginning May 3, we are expanding our temporary hours across all open branches to Monday through Friday, 9 a.m. to 5 p.m. and Saturday, 9 a.m. to 2 p.m. However, we continue to encourage members to use our secure Internet Branch online and mobile banking for many of your daily transactions. You can view account history, transfer money, pay bills and deposit checks from the comfort and safety of your home. Please continue to check this page for the most up-to-date information on branch hours and open locations.
 
Finally and most importantly, I hope that each of you are staying safe and healthy. Thank you for your business; SDCCU looks forward to being your financial partner for many more years to come.

Teresa Campbell
President and CEO

Accessibility

As an essential service provider, SDCCU remains open for the safety of our community. We highly encourage members to use Internet Branch online banking for their needs, as most financial services and transactions can be managed through your PC or mobile device. If you absolutely need to visit a branch, review open locations and hours of service at sdccu.com/locations.

The Following Branch Locations are Temporarily Closed:

Hillcrest - 502 University Avenue 500, San Diego, CA 92103
San Diego - 5555 Mildred Street, San Diego, CA 92110
Scripps Ranch - 9974 Scripps Ranch Boulevard, San Diego, CA 92131
Sorrento Mesa - 10066 Pacific Heights Boulevard 104, San Diego, CA 92121
 

 

 

Online Banking
 
Everyone is encouraged to access their account 24/7 using SDCCU Online Banking and SDCCU Mobile Banking to check balances, pay bills, deposit checks, transfer funds and more.

ATMs
 
All of our San Diego County Credit Union branch locations are equipped with ATMs that accept cash and check deposits. You can also make surcharge-FREE withdrawals at over 30,000 CO-OP ATMs nationwide, including 5,500 participating 7-Eleven^® locations. View our SDCCU ATM locator here.

Safety

The safety of our staff and members is one of our highest priorities. We have enhanced sanitizing practices in all SDCCU locations, new safety shields have been installed at employee stations, and proper markers are designated to observe the required six feet of social distancing. In addition, as of April 9, 2020, all employees who interact with the public are required to wear a facial covering per the County of San Diego, Department of Health Order.

The credit union prohibits anyone from entering a SDCCU branch location if they within the last two weeks: have been diagnosed with COVID-19, are experiencing COVID-19 symptoms, have been in direct contact with someone confirmed as COVID-19 positive, are a person under investigation (PUI) for suspicion of COVID-19 or are awaiting COVID-19 test results.

We will take any violation of this very seriously, including denying banking transactions, and report any such reckless behavior to the appropriate authorities.
 

• Consumer loan 30 day deferment request (auto, personal loans)¹
• Residential real estate loan 30 day deferment request (1st mortgage, equity loan or HELOC)¹
  • For Real Estate loans serviced by Midwest Loan Services please forward request and documentation to lossmit@midwestloanservices.com
• Business loan 30 day deferment request (auto only)
• Business & Commercial Real Estate loans can contact Marc Mathews, SDCCU Business Loan Officer, at (877) 732-2848, ext. 4616, or email at mmathews@sdccu.com

Paycheck Protection Program

The credit union is providing a link to Fountainhead for SDCCU business account holders interested in the SBA Paycheck Protection Program (PPP). SDCCU does not have any involvement in the processing, review or consideration of these loan requests. You must contact Fountainhead directly. 

We are currently experiencing extremely high call volume due to the pandemic. Skip the wait by using our self service options!

• Loan help - see the Loan Payment Relief tab above for details
• Depositing checks - use SDCCU Mobile Deposit to make deposits from home. Our 30,000 surcharge-FREE ATMs are also available.
  • If accounts are overdrawn, any deposits are automatically applied to cover negative balances. However, we are committed to ensuring you have full access to your CARES Act stimulus funds. Please contact us if you have questions or need further information. SDCCU is here for you during this unprecedented time.
• Alerts - Set up account alerts in online banking. Just look for the Alerts option in the Quick Actions menu, or if you’re in mobile banking, select “Self Service” and click on “Alert Preferences”.
• Dispute a charge - Navigate to the transaction charge in online banking, click the transaction and click the Dispute button.  Then just answer a few questions and click Submit.