SDCCU Responds to the Coronavirus Pandemic

When the COVID-19 Pandemic began affecting our community in March due to the closure of non-essential businesses, SDCCU acted swiftly to provide financial relief to our members. This relief included the deferment of mortgage, auto and credit card loans for those experiencing financial hardship. As a result, SDCCU was pleased to defer more than 50,000 loans for members totaling $1.3 billion dollars in loan balances.
 
This financial relief from your credit union is part of what sets SDCCU apart from traditional banks. As a not-for-profit cooperative, our interests do not serve an elite group of outside shareholders; instead, we give back to our members by way of low loan rates, ongoing support for the communities we serve, and the ability to help our members during challenging economic times.
 
While Southern California remains notably impacted by the pandemic, many non-essential businesses have been able to open back up in a limited capacity. This means many of our members who were initially impacted were able to return to work. To efficiently direct resources related to financial relief to those continuing to experience substantive financial hardship, we ask those members able to do so, to please make your next loan payment when it is due. This will allow SDCCU to continue to provide loan deferments to those with a continued need, and to operate effectively and efficiently while providing exceptional service, financial products, and educational benefits for all members. It’s important to remember that, as a cooperative, each of our banking decisions and actions impact the entire membership.
 
A special thanks goes out to those members who have supported, encouraged, and thanked management and staff for our proactive health and safety efforts. Management quickly required facial coverings and social distancing practices in all SDCCU facilities, and implemented other safety protocols such as the use of disinfectants and sanitizers, in addition to education on frequent hand washing. It is through this teamwork and broad-based support that we have been able to maintain uninterrupted ongoing operations, with nearly all branches remaining open and staffed. This ability to maintain staffing at our branches and Operations Center was in no small part due to this vigilance.  I am very pleased to report that such efforts have thus far enabled the credit union to do very well. From the very beginning of this pandemic, our priority has always been to maintain uninterrupted services for members and to ensure your health and safety, and that of our team members, while in our facilities.  
 
It’s evident that we are by no means out of the water with this health crisis, as we’ve most recently seen an uptick in cases with the reopening of our communities. While this reopening has many of us experiencing a greater sense of normalcy, I understand that many are still financially impacted. For members who still need financial assistance, an additional 30-day loan deferment can be requested by clicking the Loan Payment Relief tab at the top of this page.  
 
Finally and most importantly, I hope that each of you are staying safe and healthy.  Thank you for your business; SDCCU looks forward to being your financial partner for many more years to come.

Teresa Campbell
President and CEO

Accessibility

As an essential service provider, SDCCU remains open for the safety of our community. With the robust directives in place for the community to continue to self-isolate, we highly encourage members to use Internet Branch online banking for their needs, as most financial services and transactions can be managed through your PC or mobile device. If you absolutely need to visit a branch, review open locations and hours of service at sdccu.com/locations.

The Following Branch Locations are Temporarily Closed:

Costa Mesa - 2300 Harbor Boulevard, Costa Mesa, CA 92627
Hillcrest - 502 University Avenue 500, San Diego, CA 92103
San Diego - 5555 Mildred Street, San Diego, CA 92110
Scripps Ranch - 9974 Scripps Ranch Boulevard, San Diego, CA 92131
Sorrento Mesa - 10066 Pacific Heights Boulevard 104, San Diego, CA 92121

 

 

Online Banking
 
Everyone is encouraged to access their account 24/7 using SDCCU Online Banking and SDCCU Mobile Banking to check balances, pay bills, deposit checks, transfer funds and more.

ATMs
 
All of our San Diego County Credit Union branch locations are equipped with ATMs that accept cash and check deposits. You can also make surcharge-FREE withdrawals at over 30,000 CO-OP ATMs nationwide, including 5,500 participating 7-Eleven^® locations. View our SDCCU ATM locator here.

Safety

The safety of our staff and members is one of our highest priorities. We have enhanced sanitizing practices in all SDCCU locations, new safety shields have been installed at employee stations, and proper markers are designated to observe the required six feet of social distancing. In addition, as of April 9, 2020, all employees who interact with the public are required to wear a facial covering per the County of San Diego, Department of Health Order.

The credit union prohibits anyone from entering a SDCCU branch location if they within the last two weeks: have been diagnosed with COVID-19, are experiencing COVID-19 symptoms, have been in direct contact with someone confirmed as COVID-19 positive, are a person under investigation (PUI) for suspicion of COVID-19 or are awaiting COVID-19 test results.

We will take any violation of this very seriously, including denying banking transactions, and report any such reckless behavior to the appropriate authorities.
 

• Consumer loan 30 day deferment request (auto, personal loans)¹
• Residential real estate loan 30 day deferment request (1st mortgage, equity loan or HELOC)¹
  • For Real Estate loans serviced by Midwest Loan Services please forward request and documentation to lossmit@midwestloanservices.com
• Business loan 30 day deferment request (auto only)
• Business & Commercial Real Estate loans can contact Marc Mathews, SDCCU Business Loan Officer, at 877-732-2848 ext. 4616 or email at mmathews@sdccu.com

We are currently experiencing extremely high call volume due to the pandemic. Skip the wait by using our self service options!

• Loan help - see the Loan Payment Relief tab above for details
• Depositing checks - use SDCCU Mobile Deposit to make deposits from home. Our 30,000 surcharge-FREE ATMs are also available.
  • If accounts are overdrawn, any deposits are automatically applied to cover negative balances. However, we are committed to ensuring you have full access to your CARES Act stimulus funds. Please contact us if you have questions or need further information. SDCCU is here for you during this unprecedented time.
• Alerts - Set up account alerts in online banking. Just look for the Alerts option in the Quick Actions menu, or if you’re in mobile banking, select “Self Service” and click on “Alert Preferences”.
• Dispute a charge - Navigate to the transaction charge in online banking, click the transaction and click the Dispute button.  Then just answer a few questions and click Submit.