At San Diego County Credit Union, safeguarding your account is an important part of our business. We pride ourselves on providing you with several layers of fraud detection on your card(s). We use leading fraud detection services to monitor your card activity to detect suspicious activity.

Planning to travel?
Help protect your card from fraud by telling us your travel plans ahead of time. Please let us know your specific destination(s) and dates of travel so we can monitor your account more effectively. Contact us at (877) 732-2848, or via a secure Internet Branch message, at least 48 hours prior to your departure. Don't forget to provide us with a contact phone number for you while traveling.

Temporary Card Access Restrictions
To help protect your account(s) from fraudulent activity on foreign transactions, and as directed by the Office of Foreign Asset Control (OFAC), SDCCU® has placed temporary blocks on SDCCU Credit, Check and ATM Cards in the following countries (effective 10/01/08):

• Croatia: Signature
• Cuba: PIN and Signature
• Haiti: Signature
• Honduras: Signature
• India: Signature
• Iran: PIN and Signature
• Myanmar (Burma): PIN and Signature
• Nevis: Signature
• Poland: Signature
• Romania: PIN and Signature
• Russia: PIN
• St Kitts: Signature
• Sudan: PIN and Signature
• Tunis: Signature
• Turkey: PIN and Signature

In rare occasions, special consideration may be made to grant temporary exceptions for signature access. Contact us at (877) 732-2848 or via a secure Internet Branch message at least 48 hours prior to your departure to request an exception. Currently, no exceptions can be made for PIN transactions.

Fraud Detection
Should we discover transactions that appear to be suspicious on your account, based on your previous card usage, you will get a call from one of the numbers noted below. Please make sure we always have your current contact information on file. To protect yourself, please only discuss your information over the phone during a call received from one of the numbers below. If you have any questions, contact our main number at (877) 732-2848 first.

Signature based - Identified as "Card Services"
Within U.S.: (866) 518-0213
Outside U.S.: 011-515-457-2095
Outside U.S. Operator Assisted: 01-515-457-2095

PIN based - Identified as "Fraud Service Center"
Within U.S.: (888) 241-2440
Outside U.S.: (909) 941-1034