Keeping your Online Banking Safe and Reg E Consumer Protections FAQs
What can I do as a member to ensure a safe online banking experience?
What should I do if I receive something suspicious or begin to notice suspicious account activity?
Will I ever be contacted by SDCCU on an unsolicited basis to provide my online banking credentials?
I am concerned with becoming a victim of fraud. What are some ways to reduce my risks?
What is Reg E?
How does Reg E apply to me?
How do I learn more about Reg E provisions?
What can I do as a member to ensure a safe online banking experience?
There are many practices that can help keep you safe and reduce risk when connected to the Internet for online banking, including:
- Keep your computer operating system up-to-date.
- Have updated antivirus software installed on your computer – see our discount offers here.
- Use a desktop firewall.
- Periodically change your online banking password using a combination of letters and numbers that are difficult to guess.
For additional recommendations on how to stay secure, here are a few helpful resources:
www.staysafeonline.org
www.stopthinkconnect.org
What should I do if I receive something suspicious or begin to notice suspicious account activity?
Please note that SDCCU® will never ask you for personal information (as defined below) in an email or text message or direct you to call a phone number in an email, other than (877) 732-2848, which is the main SDCCU call back number. If you receive a suspicious email or text message, please forward it to abuse@sdccu.com. If you need to speak to someone right away to report suspicious account activity, please call our main number.
Personal information consists of your name, Social Security number, driver license number or identification card number, account number, credit card number, debit card number, mother’s maiden name, security code, access code, password, Personal Identification Number (PIN) or any information that would permit access to your account(s).
Will I ever be contacted by SDCCU on an unsolicited basis to provide my online banking credentials?
No, SDCCU will never ask you to provide your online banking credentials. SDCCU does utilize a fraud monitoring company for Visa/PIN transactions; therefore, you may receive a phone call to verify card usage. To learn more, visit www.sdccu.com/pages/memed/CardProtect.asp.
I am concerned with becoming a victim of fraud. What are some ways to reduce my risks?
There are many practical steps you can take to avoid becoming a victim of fraud, including:
- Examine your financial statements and/or account activity on a regular basis.
- If you need to dispose of sensitive documents, shred them.
- Don’t write your PIN or passwords down.
- Consider using a dedicated computer for online banking activity.
Commercial account holders can also benefit from these helpful risk reducing tips.
What is Reg E?
Federal Regulation E protects consumers by establishing basic rights, liabilities and responsibilities of both financial institutions and customers. Most accounts which can be accessed by the Internet, as well as transactions which are initiated electronically, are covered by these rules.
How does Reg E apply to me?
Information about electronic transactions is provided within your periodic statements. To protect your account, we encourage you to regularly review your statements and account activity and immediately notify us of any error or unauthorized transactions. If you promptly notify us of fraudulent activity, your losses are limited to as little as $50 or even $0 depending on the type of transaction.
How do I learn more about Reg E provisions?
For additional information about error resolution and liability for losses, please refer to the Things You Need To Know About Your Account booklet by visiting www.sdccu.com/pdfs/Things_To_Know.pdf.
Regulation E applies to consumer accounts. For information regarding protections for commercial accounts, refer to your All About Your Business Accounts booklet by visiting www.sdccu.com/pdfs/BusinessDisclosures.pdf.
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